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Text-to-911: What is Your Emergency?: April WOW Policy Point

Over the past decade, texting has become an integral part of how we communicate with friends and family, but it also plays a vital role in emergencies, especially for those with disabilities. Learn about the development and adoption of text-to-911 service, and what it means for consumers.

9 Responses to “Text-to-911: What is Your Emergency?: April WOW Policy Point” Leave a reply ›

  • avatar

    This title captured my interest immediately as I wanted to forward it to my three deaf children and my deaf grandson, though now I see it is pointless as they have no idea what is happening as there is no Closed Captioning. In the very words of the article it points out a target crowd, yet makes it completely unavailable to them.-

    Over the past decade, texting has become an integral part of how we communicate with friends and family, but it also plays a vital role in emergencies, "especially for those with disabilities". While I do understand that everyone is not aware, but this is really inexcusable with so much awareness in this day and age.

    • avatar

      Hi Dana - If you click on the bottom right side, you'll see a "CC" box. We agree that it's important to make the content accessible for all audiences, which is why most of our videos have captions.

      • avatar

        The embedded version here on the blog (also being linked on Facebook) does not show the CC ability, you have to go to the YouTube site to see the captions.

        • avatar

          Hi Meg - If you put click the "play" button, then "CC" will appear. It's how embedded YouTube videos function; it's not something we can change.

  • avatar

    So Dana , after your rant did you figure it out ? Technology is an amazing thing ..

  • avatar

    The video provides very useful information, and I appreciate that the video is captioned. However, the captions are often formatted quite improperly in terms of line division. The DCMP Captioning Key provides guidance about how to do this better, and the specific portion about line division can be found partway down the following page:

    • avatar

      Thanks Dana. Unfortunately, we do not control the font, location, color, etc. since it is not our own video player.

      • avatar

        Amy, whoever creates the captions *does* control where the breaks are inserted.

        I've provided examples of improper and proper insertions of breaks:


        Please look at

        the captions without the sound being on. They

        were often formatted very oddly into long stretches of words and then when there


        no more space than maybe the captioner decided to end the sentence like

        this. And then there would be a new sentence starting on

        the same line with no thought

        given about how to

        divide the captions better. The lines are

        broken up in a

        very disorganized fashion, often ending a sentence on one line and beginning

        it on another. This makes it unnecessarily difficult for the reader

        to follow what is being

        expressed over multiple screens with competing

        visual information because the

        components of the sentences aren't

        logically chunked in a

        way that people can remember well from screen to screen.


        Please turn off the sound when watching the video,

        look at the captions

        and think about how the breaks

        could have been inserted better

        instead of being so haphazard.

        The way that captions are divided

        makes a significant difference in how the video appears

        and in helping readers to understand and remember the information.

        New or inexperienced captioners

        simply need to be provided guidance

        which is available for free

        in the DCMP Captioning Key referenced above.

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