CTIA Statement on the Consumer Usage Alerts Deadline

One year ago today, CTIA and participating wireless providers unveiled a voluntary initiative to offer free alerts on subscribers’ voice, data, messaging and international service usage as part of the CTIA “Consumer Code for Wireless Service.” Participating providers agreed to offer two of four alerts by October 17, 2012 and the remaining alerts by April 17, 2013. Today, I released the following statement:

“I am pleased to announce, in coordination with the Federal Communications Commission, that all of CTIA’s member signatories to the Consumer Code have met their commitment. Currently, each provider offers notifications in at least two of the applicable four categories of service, and will meet – or beat – next April’s deadline.

“U.S. wireless providers have a strong history of competing against one another on a variety of user-friendly tools so consumers may understand and track their usage. Today’s announcement is another demonstration of this exemplary history of customer service.”