The following is a guest post from Sprint on how it is preparing for Hurricane Joaquin:
Preparations Ahead of the Storm
In order to protect its wireless networks from the impact of a tropical storm and help keep customers connected during a natural disaster, Sprint has taken various preparedness measures, including:
- Investing billions of dollars between 2012-2014 in coastal states from Maine to Texas, including investment in new cell site equipment, batteries, and greater fiber backhaul.
- Installing hundreds of permanent generators - automatic cutover switches - in communities along the Gulf coasts to minimize impacts from commercial power failures during a storm.
- Delivering hundreds of new portable generators to the coastal areas since 2013 for site restoration.
- Performing preventive maintenance checks and fuel top off on fixed and portable generators.
- Pre-staging SatCOLTS – Satellite Cells on Light Trucks - distributed to higher risk locations to permit timely restoration in impacted areas.
- Conducting emergency readiness exercises to help ensure engineering and operations teams, the Emergency Response Team (ERT) and other functional incident management groups are prepared.
During and After the Storm
Once an event occurs, Sprint’s Enterprise Incident Management Team will move quickly to:
- Assess impacted areas from a local engineering command center.
- Inspect wireless networks after landfall to assess damage.
- Work with local public safety and power-company officials to coordinate damage repair and recovery efforts.
- Provide Wi-Fi calling for first responders, in the event that commercial wireless networks go out of service.
- Offer Wireless Priority Service access to key public sector customers. This service puts public safety officials at the front of the line in making their wireless connection, much as flashing lights on an ambulance help move public safety through traffic on the road
- Provide any local public safety agency in states where an official “state of emergency” has been declared with emergency communications assistance including 14 days of service free of charge for up to 25 Sprint ERT wireless devices.
To help wireless consumers prepare for a storm this season, Sprint offers tips such as the importance of sending text messages instead of calling and keeping mobile devices and batteries charged.
The following is a guest post from AT&T on how it is preparing for Hurricane Joaquin:
As Hurricane Joaquin approaches the eastern U.S., AT&T is prepared to keep customers connected. The AT&T Global Network Operations Center (GNOC), Local Network Teams, and the Network Disaster Recovery (NDR) teams are actively managing preparedness activities for this hurricane. The AT&T Northeast Emergency Response Centers (EOCs) are on standby and meetings are being held as the storm progresses to determine if EOC activation is warranted. The AT&T emergency response teams are also going through the following storm preparedness check-list:
- Testing and fueling generators to prepare for the loss of commercial power
- Moving electronics key to network operations above expected flood levels
- Preparing wireline and wireless technology recovery assets
- Reaching out to State Emergency Operation Centers (EOC’s) and re-verifying access and credentialing processes
- Engaging power company Emergency Management partners to exchange situational awareness information
- Damage Assessment and Strike teams put on standby and ready to deploy
For consumer and business storm preparedness tips please click here.
Watch this ~30 second PSA to remind you to prepare yourself and your mobile device(s) in case of emergency. Visit our website for more information and tips.
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