CTIA-The Wireless Association® Blog

May 22, 2013

Survey on Consumer Attitudes toward Mobile Cybersecurity

Posted by John Marinho

This morning we released the results of the CTIA cybersecurity consumer research survey with more than 1,500 wireless consumers on keeping their wireless devices secure.

Here are some of the highlights:

• Consumers understand the dangers and take responsibility for their device’s security.
  • 85 percent believe mobile devices are very to somewhat vulnerable
  • 74 percent say keeping their devices secure is their responsibility
  • 53 percent view cybersecurity the same way on mobile devices as on computers
• Consumer’s understand the dangers, but often don’t take action.
  • 47 percent of consumers overall use PINs and passwords; 69 percent of consumers who had their device lost or stolen in the past use PINs and passwords
  • 41 percent of consumers use tools such as remote locking, track and/or erasing apps
  • 31 percent of consumers have installed an anti-virus program on their smartphone, compared to 91 percent on a laptop
• It isn’t all bad news for consumer’s security.
  • 66 percent of consumers run updates on their smartphones
  • 66 percent of consumers review their wireless bills for suspicious activity at least once a month
  • 55 percent of consumers who use their phone for online banking use encryption or security software
• 67 percent of consumers believe the industry is better equipped to write cybersecurity regulations that the federal government

The consumer survey presentation is available at: http://ctia.it/18Lzlv3   Consumers can also find tips on protecting their mobile device  on our website.

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